Terms &amp Conditions

Welcome to www.minkiesdeli.co.uk. By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.

These Online Shopping Terms and conditions apply to all orders which you, the customer, place using our website www.minkiesdeli.co.uk which is operated by Minkies Ltd. Please read them carefully before placing your order and print a copy for future reference.

Acceptance of Orders

All orders received are subject to acceptance by Minkies Ltd and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we dispatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.


Gifts containing alcoholic drinks cannot be sold to persons under 18 years of age.


Before placing your order, you should carefully read the Terms and Conditions.

Confirmation of online order

Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.


A full list of contents is given for each gift. Photographic props such as glasses, plates, candles, Christmas stocking, flowers and fruit are not included, unless otherwise stated in the list of contents. Please see substitutions paragraph below

Customer Services

Please contact Customer Services if you would like further information about an order. Our office hours are Monday to Friday 9 a.m. to 6 p.m. all year round.

Minkies Ltd
3 Unicorn House
Station Terrrace
London NW10 5QS
Tel: 44 (0) 208 969 2182
Email: hello@minkiesdeli.co.uk

Privacy and Communications

When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). Minkies Ltd do not disclose buyers or recipients information to third parties.

To fulfil our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing.

The contract between us

When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own.

We will confirm receipt of your order by sending you an email summarising the details of your order ('Order Confirmation E-mail'); this is the point at which we accept your order and the contract is formed.

Age Restrictions

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

By law we cannot sell products containing alcohol to persons under the age of 18. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Some of the items available for purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.

Colours, Specifications and Dimensions of Products

We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Content & Intellectual Property Rights

www.minkiesdeli.co.uk its products and content is protected by national intellectual property. You are only allowed to use content found on this Website as expressly agreed by Minkies Ltd. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. www.minkiesdeli.co.uk cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

Food Hampers and Gift boxes

Hampers and gift boxes are collections of food and non-food items packaged in containers such as wicker baskets or wooden boxes. As these products contain perishable items and items with a rapid expiry date, your statutory right to withdraw purchases within the seven working day 'cooling-off' period does not apply to these items. Your 7-day 'cooling-off' period begins from the date of delivery.

The hampers and gift boxes photographed contain only items listed. This means some wine vintages may vary according to availability and props including plates, glasses, flowers etc used in the photography are not included in the hampers unless stated in the hamper listing.

Gift Messages

Every gift order can be sent with a short personal gift message. Please decide on your message before placing an order. Regrettably, we are unable to include personal enclosures with your gifts.

Substitution Items

Minkies Ltd reserves the right to substitute it with an item of equal or greater value than the original, or issue a refund for the product. This applies to items within Hampers and Gift Boxes.

Right to withdraw purchases within "cooling off" period

If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the Website except for:
Perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items)
Sealed items where the seal has been broken
You may be liable for the cost of returning the item(s) to us 


Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website exclude VAT which will be charged at the current rate. Whilst we try and ensure all details, descriptions and prices are correct when appearing online, some products might be subject to slight variations. Errors & omissions excluded.

Delivery charge is an additional cost. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the Website apply to online purchases only. We reserve the right to update prices displayed on the Website at any point.

Minkies Ltd use high level security, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details.


You may pay for the items which you order online by supplying your credit/debit card details via Paypal.

We regret that we cannot accept cheques, gift vouchers or cash as payment online. Please note that we cannot guarantee the security of data when communicating with Minkies Deli via email. Accordingly please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.


If you wish to cancel your order, please contact our us directly on 0208 969 2182 or 07956 236791. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge We cannot refund any courier component of the postage charge. This only applies if the order is cancelled prior to despatch. 


Standard deliveries to UK addresses:
These are made within 5 working days from point of order. Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day

We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible. If the items are not delivered within the time period we specify in the Confirmation Email, please contact us directly via email or phone.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Goods cannot be left with a neighbour. All goods must be signed for upon delivery.

Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


Items damaged in transit:
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items
You have the right to return a faulty item within 28 days along with proof of purchase.

Incorrect Items:
If we have sent you an incorrect item, please notify us immediately and return within 28 days. Please specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.


Please return any incorrect item, we will replace or refund you for the incorrect item upon receiving the returned goods.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.


We will be responsible for any losses you suffer as a direct result of us breaching these On-line Shopping Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Despatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

Our liability to you under these On-Line Shopping Terms and Conditions will not exceed the total price charged for the items purchased.

Events beyond our reasonable control

We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and Terms and Conditions

We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.


If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Governing Law and Jurisdiction

These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Customer Support

Please contact
Tel: Monday to Saturday from 9.00am to 6.00pm (GMT); 0208 969 2182
Email: hello@minkiesdeli.co.uk

Returned Items

Minkies Deli, 3 Unicorn House, Station Terrace, London NW10 5QS

Our Details

Minkies Ltd trading as Minkies Deli
Registered in England : 5837917
Vat no: 882 6461 93


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Not even George Clooney in a loin cloth could pull me away from a Minkies Deli Bagel and a Chocolate Brownie. A fabulous place with deliciously divine food. Love it!
Great Taste '09 - Gold Award